Privacy Policy

Privacy Policy

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Origin Water Solutions

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Effective Date: 25/08/2025

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Origin Water Solutions (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you interact with our business, website, and services.

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1. Information We Collect

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We may collect personal information that you provide directly to us, including:

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• Name, address, email address, and phone number.

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• Payment details when purchasing products or services.

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• Information relating to your water system needs, property type, or service requests.

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• Any communications with us via email, phone, or online forms.

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We may also collect non-personal information such as website usage data, browser type, IP address, and cookies to improve your online experience.

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2. How We Use Your Information

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We use the information we collect to:

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• Provide, deliver, and install our water solutions products and services.

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• Process payments, invoices, and service agreements.

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• Respond to enquiries, requests, and customer support.​​

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• Improve our website, marketing, and customer experience.

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• Comply with legal, regulatory, or safety obligations.

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3. Disclosure of Information

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We will not sell, rent, or trade your personal information. We may disclose your information only:

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• To trusted third-party providers who help us deliver our services (e.g., installers, couriers, IT providers).

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• When required by law, regulation, or court order.

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• To protect the safety, rights, or property of Origin Water Solutions, our staff, or our customers.

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4. Data Storage & Security

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We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure. This includes secure servers, restricted access, and encrypted payment processing. However, no data transmission over the internet can be guaranteed as completely secure.

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5. Your Rights

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You have the right to:

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• Access the personal information we hold about you.

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• Request corrections to ensure your information is accurate and up to date.

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• Opt-out of marketing communications at any time.

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• Request deletion of your personal information, subject to legal requirements.

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To exercise these rights, please contact us (details below).

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6. Cookies & Website Tracking

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Our website may use cookies and similar technologies to enhance your browsing experience and analyze traffic. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

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7. Changes to This Policy

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We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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8. Contact Us

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If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

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Origin Water Solutions

sales@originwatersolutions.au

0411 479 088